Return Policy

We hope you will be satisfied with your purchase. If not, you have the right to return the product and receive a refund provided by the conditions below.

  • Any products supplied by us will be of satisfactory quality, fit their intended purpose, and will conform to any description given on this Website
  • You have rights to certain remedies if a product is defective
  • You have the right to cancel your order within 14 working days, beginning the day after you receive the product, and to receive a refund, even if the product is not defective.
  • This right is subject to certain conditions and exceptions (please read below).
  • You may cancel your order at anytime by emailing our customer care at [email protected]
  • In the case of a canceled order, return shipping costs are paid by the customer.
  • Returned products due to cancellation must be unused and returned in its original packaging.
  • If the returned product is open and used, we have the right to charge a 20% restocking fee from the original purchase price of the product.
  • We process money refunds within 14 business days after we receive the package.
  • Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup and other cosmetics.
  • We do not allow exchanges or refunds for any products which you have an allergic reaction too. If you do experience an allergic reaction cease use. Sophia's Beauty LLC is not responsible for any individual reaction to any particular ingredient. It is the customers responsibility to know which products or ingredients he or she is allergic to. We cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person.
  • You have to take reasonable care of the product prior to return – specifically, the products must not have been damaged.

Please contact our customer service with your order reference to complete your return or exchange.

[email protected]